| |De : xxx@yyy.zzz [mailto:xxx@yyy.zzz]
|Envoyé : jeudi 28 septembre 2006 17:06
|À : xxx@yyy.zzz
|Objet : SUPPORT: data from ajul02.ccip.fr on 20060928
>Category: feedback
>Synopsis: Joindre l'email d'origine
>Confidential: no
>Severity: critical
>Priority: low
>Class: sw-bug
>Submitter-Id: customer
>Originator: xxx@yyy.zzz
>Organization: CCIP (Licence INTEGRATION)
>Release: Version E7.sp1
>Version description:
637.5
>License type: Test
>Environment:
Java Runtime Environment vendor:Sun Microsystems Inc.
Java Runtime Environment version:1.5.0_08
Java application server:Apache Tomcat/5.5.17
Operating system architecture:i386
Operating system name:Linux
Operating system version:2.4.20-18.8smp
Server host name:ajul02.ccip.fr
Database type:Oracle
Database version:Oracle9i Enterprise Edition Release 9.2.0.5.0 - 64bit Production
With the Partitioning, Oracle Label Security, OLAP and Oracle Data Mining options
JServer Release 9.2.0.5.0 - Production
>Description:
Cocher joindre l'email d'origine sur RequestTicketMissing et ça plante.
28 sept. 2006 16:50:01 MailProcessor Incoming message with MSGID
was saved to
filter ProblemClient with reason 2
82 28 sept. 2006 16:50:01 MailProcessor Internal error occured during message processing
Exception reason:
Stack Trace: java.lang.NullPointerException
at
com.eptica.MWC.mail.EmailHelper.originalQuestionAsAttachment(EmailHelper.java:3435)
at
com.eptica.MWC.media.TemplateFormatter.getOriginalMessage(TemplateFormatter.java:576)
at
com.eptica.MWC.media.TemplateFormatter.createMessage(TemplateFormatter.java:533)
at
com.eptica.MWC.media.OutgoingChannelImpl.formatMessage(OutgoingChannelImpl.java:266)
at
com.eptica.MWC.media.OutgoingChannelImpl.send(OutgoingChannelImpl.java:213)
at
com.eptica.MWC.mail.MailProcessorImpl.sendCustomerNotification(MailProcessorImpl.java:1397)
at
com.eptica.MWC.mail.MailProcessorImpl.processMessage(MailProcessorImpl.java:543)
at
com.eptica.MWC.mail.MailProcessorImpl.run(MailProcessorImpl.java:342)
at java.lang.Thread.run(Unknown Source)
>Unformatted:
Att: ajul02.ccip.fr-20060928-data.zip
Att: license.xml
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